HELP CENTRE

Frequently Asked Questions

Below you will find answers to common questions about shopping with SCI BOWL VAR, including orders, payments, shipping, returns, refunds, product information, and customer support.

1. What products do you sell?

SCI BOWL VAR offers a selection of practical and decorative home accessories designed for everyday use. Our range may include storage boxes, storage bins, wall hooks, rugs, mats, and other products for bedrooms, bathrooms, living rooms, offices, and shared spaces.

The latest product information, available options, dimensions, materials, and care instructions are displayed on each product page.

2. Where are orders shipped from?

Orders are processed and dispatched from France. We currently ship to supported destinations in Europe, the United States, Canada, and other international regions.

Available delivery methods depend on the address entered during checkout.

3. How long does order processing take?

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding French public holidays. Processing time is separate from the estimated shipping time.

4. How much does shipping cost?

Shipping fees depend on the delivery region:

• Europe, including France: €6.90
• United States: €14.90
• Canada: €16.90
• Other supported regions: €19.90

The final shipping fee will be displayed during checkout before payment is confirmed. More information is available in our Shipping Policy.

5. How long will delivery take?

Estimated shipping times after dispatch are:

• Europe, including France: 3–7 business days
• United States: 7–12 business days
• Canada: 8–14 business days
• Other supported regions: 10–18 business days

These estimates do not include the 1–2 business day processing period. Customs, remote locations, severe weather, public holidays, or carrier congestion may result in additional delivery time.

6. How can I track my order?

Once your order has been dispatched, you may receive a shipping confirmation email containing the carrier name, tracking number, and available tracking link.

Tracking information may take 24–48 hours to begin showing updates. You can also check available order information through our Order Tracking page.

7. Can I change my delivery address?

Contact us at [email protected] as soon as possible if you need to correct your delivery address.

We cannot guarantee that an address can be changed after the order has entered processing or has been handed to the carrier. Customers are responsible for checking the delivery address before submitting an order.

8. What payment methods do you accept?

We accept the payment methods displayed during checkout. Depending on your location and device, these may include Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.

All available payment options will be shown before you confirm your order. More information is available in our Payment Policy.

9. What currency do you use?

Prices are displayed and charged in euros (€), unless another currency is clearly selected and shown through an available currency selector.

If your payment account uses another currency, your bank or payment provider may apply its own exchange rate or conversion fees.

10. Why was my payment declined?

A payment may be declined because of incorrect card details, insufficient funds, an expired card, transaction limits, security restrictions, or a failed authentication request.

Check the information entered, try another available payment method, or contact your bank or payment provider. We cannot override a decision made by your bank.

11. Can I cancel my order?

You may request cancellation before the order has been dispatched by contacting [email protected] as soon as possible.

We cannot guarantee cancellation once fulfilment or shipment has begun. If the order has already been dispatched, you may use the applicable return or withdrawal procedure after delivery.

12. What is your return period?

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions in our return policy.

Consumers in France and other applicable European Union countries generally have a statutory 14-day right of withdrawal for eligible online purchases. The additional period up to 30 days is offered as a commercial return period by SCI BOWL VAR.

Full conditions are available in our Refund and Returns Policy.

13. How do I request a return?

Contact us at [email protected] before sending a product back. Include your full name, order number, product name, quantity, and reason for the return.

For damaged, defective, incomplete, or incorrect products, also include clear photographs of the product, packaging, shipping label, and visible issue.

We will provide the applicable return instructions and return address.

14. When will I receive my refund?

Approved refunds are normally processed within 7 business days after the returned product has been received and inspected.

Refunds are usually issued to the original payment method. Your bank or payment provider may require additional time to display the refunded amount after we have processed it.

15. What should I do if my order arrives damaged or incorrect?

Contact us promptly at [email protected] and provide your order number, a description of the issue, and clear photographs of the product and packaging.

Do not discard the product or packaging until we provide instructions. Depending on the circumstances and applicable legal rights, we may arrange a replacement, refund, repair, price reduction, or another appropriate solution.

16. How can I contact customer service?

For questions about products, orders, payments, delivery, returns, refunds, or website use, contact us using the information below.

We normally respond within 1–2 business days. Messages received during weekends or French public holidays will be reviewed on the next available business day.

For information about how personal data is handled, please read our Privacy Policy. For information about cookies, please read our Cookie Policy.