DELIVERY INFORMATION

Shipping Policy

This Shipping Policy explains how SCI BOWL VAR processes, ships, tracks, and delivers orders placed through kindmear.com.

Orders are dispatched from France and may be delivered to customers in Europe, the United States, Canada, and other supported international destinations.

1. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding French public holidays. Orders placed during weekends or public holidays will begin processing on the next available business day.

Processing time is separate from the estimated shipping time. During promotional periods, seasonal demand, inventory checks, or exceptional circumstances, processing may require additional time.

If an item becomes unavailable after an order is placed, we will contact you using the email address provided during checkout and offer an appropriate solution.

2. Shipping Regions, Rates, and Estimated Times

Shipping charges are calculated according to the destination region. We do not currently offer free shipping. The applicable delivery charge will be displayed during checkout before payment is confirmed.

Estimated shipping times begin after the order has been processed and handed to the carrier. They do not include the 1–2 business day order processing period.

Delivery estimates are not guaranteed dates. Remote locations, islands, customs procedures, local delivery conditions, severe weather, carrier congestion, and public holidays may result in additional transit time.

3. Delivery Destinations

We ship to France, supported European countries, the United States, Canada, and selected international destinations.

Available shipping options are determined by the delivery address entered during checkout. If no shipping option appears for your destination, we may not currently be able to deliver to that address.

Certain remote regions, overseas territories, military addresses, post-office boxes, parcel lockers, or restricted locations may require additional delivery time or may not be supported by the selected carrier.

Customers should contact us before ordering if they are uncertain whether delivery is available to their location.

4. Shipping Confirmation and Order Tracking

Once an order has been dispatched, we may send a shipping confirmation email containing the carrier name, tracking number, and available tracking link.

Tracking information may require 24–48 hours after dispatch to begin showing movement. A temporary absence of updates does not necessarily mean that the parcel has stopped moving.

Customers may also review available order information through our Order Tracking page.

If tracking has not updated for an unusually long period, contact us at [email protected] and include your order number.

5. Delivery Address and Customer Information

Customers are responsible for providing a complete and accurate delivery address, recipient name, postcode, telephone number, and email address during checkout.

Please review the address carefully before submitting the order. Contact us immediately at [email protected] if a correction is required.

We cannot guarantee that an address can be changed after processing or dispatch has begun. Once a parcel has been handed to the carrier, changes may be unavailable or may involve additional charges.

If a parcel is returned because the address was incorrect, incomplete, or undeliverable, the customer may be responsible for reasonable reshipping costs where permitted by law.

6. Customs, Import Taxes, and International Charges

Orders delivered within the European Union generally do not pass through import customs in the same way as shipments delivered outside the European Union.

Orders shipped to the United States, Canada, or another destination outside the European Union may be subject to customs inspection, import duties, taxes, brokerage fees, or local handling charges.

Unless the checkout page expressly states that duties and import taxes are included, these charges may be collected from the recipient by the local customs authority, carrier, or delivery service.

Customs charges are determined by the destination country and are not controlled by SCI BOWL VAR. Customers are responsible for checking local import rules before ordering.

Customs clearance may increase delivery time. We cannot guarantee how quickly a local customs authority will process a shipment.

7. Delays, Failed Delivery, and Unclaimed Parcels

Delivery may be delayed by circumstances such as severe weather, transport disruption, customs processing, carrier congestion, public holidays, local emergencies, or incomplete delivery information.

If an order does not arrive within the estimated period, check the tracking information and contact the carrier where appropriate. You may also contact us at [email protected] so that we can review the shipment.

Where delivery is significantly delayed, the customer may provide a reasonable additional delivery period in accordance with applicable consumer law. If delivery still does not occur within that additional period, the customer may be entitled to cancel the affected order.

If the carrier attempts delivery and the parcel is not collected within the carrier's holding period, it may be returned to us. Reasonable reshipping or return costs may apply where the failed delivery was not caused by our error.

Refusing a delivery does not automatically complete a valid cancellation or return request. Customers should contact us clearly if they wish to cancel or return an order.

8. Lost, Damaged, or Incorrect Deliveries

SCI BOWL VAR remains responsible for the products until they are delivered to you or to a person designated by you, except where you independently arrange a carrier that was not offered by us.

Inspect the parcel and products as soon as reasonably possible after delivery. If an item arrives damaged, incomplete, defective, or different from what was ordered, contact us promptly at [email protected].

Include your order number, a description of the issue, and clear photographs of the product, external packaging, internal packaging, shipping label, and visible damage.

Do not discard damaged products or packaging until we have provided instructions, as they may be required for a carrier investigation.

Depending on the circumstances and applicable consumer rights, we may arrange a replacement, refund, repair, price reduction, or another appropriate solution.

If tracking shows that a parcel has been delivered but you cannot locate it, check with household members, neighbours, reception areas, building staff, and any safe location identified by the carrier before contacting us.

9. Contact and Policy Information

For questions about processing, shipping charges, delivery estimates, tracking, customs, delays, or damaged parcels, contact our customer service team using the details below.

Please include your order number and delivery postcode when contacting us about an existing shipment.

Returns, withdrawal rights, and refund conditions are explained in our Refund and Returns Policy. Information about how delivery-related personal data is processed is available in our Privacy Policy.

We may update this Shipping Policy when delivery regions, carrier services, shipping fees, estimated times, or legal requirements change. The version published on this page applies when an order is placed, subject to mandatory consumer rights.