RETURNS INFORMATION

Refund and Returns Policy

This Refund and Returns Policy explains the cancellation, withdrawal,
return, exchange, and refund conditions that apply to purchases made
from SCI BOWL VAR through kindmear.com.

This policy applies in addition to the mandatory consumer rights
available under French and European Union law. Nothing in this policy
limits or excludes rights that cannot legally be waived.

1. Overview of Our Returns Policy

We want customers to feel confident when purchasing from our store.
Eligible products may be returned within 30 calendar days after delivery,
subject to the conditions described below.

The first 14 days form part of the statutory right of withdrawal
available to eligible consumers purchasing online. The remaining period
up to 30 days is offered as an additional commercial return period by
SCI BOWL VAR.

To begin a return, contact us at [email protected] and provide your order number,
the product you wish to return, and the reason for the request.

2. Statutory 14-Day Right of Withdrawal

Consumers located in France or another applicable European Union country
generally have the right to withdraw from an eligible online purchase
without providing a reason.

The withdrawal period expires 14 calendar days after the day on which
you, or a third party designated by you other than the carrier, receives
the goods.

For an order containing multiple products delivered separately, the
withdrawal period generally begins when the final product from that order
is received.

To exercise this right, you must send us a clear statement of your
decision to withdraw before the 14-day period expires. You may contact
us by email at [email protected] or by post at 563 Chem. des Plantades, 83130 La Garde, FR.

3. Optional Withdrawal Form

You may use the following wording to exercise your right of withdrawal,
although using this exact form is not mandatory:

To SCI BOWL VAR:

I hereby notify you that I withdraw from the contract for the purchase
of the following goods:

Order number:
Product name:
Ordered on:
Received on:
Customer name:
Customer address:
Date:

The withdrawal request is considered submitted on time if it is sent
before the statutory withdrawal period expires.

4. Additional 30-Day Commercial Return Period

In addition to the statutory withdrawal right, SCI BOWL VAR accepts
eligible return requests submitted within 30 calendar days after
delivery.

Returns requested after the statutory 14-day period but within the
additional 30-day period must comply with the commercial return
conditions in this policy. Products must generally be unused, clean,
complete, and returned in a resalable condition with their original
packaging, labels, accessories, manuals, and included parts.

The additional commercial return period does not replace or reduce your
statutory consumer rights.

5. Return Eligibility

To qualify for a standard return, the product should:

• Be returned within the applicable return period.
• Be unused beyond what is reasonably necessary for inspection.
• Be clean, complete, and in good condition.
• Include the original packaging where reasonably possible.
• Include all accessories, components, instructions, and free items.
• Be accompanied by proof of purchase or the order number.

You may inspect a product in the same way that you would reasonably
inspect it in a physical shop. You may be responsible for any reduction
in value caused by handling beyond what is necessary to establish the
nature, characteristics, and functioning of the product.

6. Products That Cannot Be Returned

The statutory right of withdrawal and our commercial return policy may
not apply to certain products where an exception is permitted by law.
These may include:

• Products made to the customer’s specifications or clearly personalised.
• Products that deteriorate or expire rapidly.
• Sealed products that are unsuitable for return for health-protection
  or hygiene reasons after the seal has been opened.
• Products that, after delivery, have been inseparably mixed with other
  items.
• Gift cards or digital content where the legal exception applies.
• Products damaged through misuse, neglect, or improper handling.

An exception will only be applied where permitted by applicable law.
Defective, damaged, or incorrectly supplied products remain covered by
the rights described in this policy and by mandatory legal guarantees.

7. How to Request a Return

To request a return, contact our customer service team at [email protected] before
sending the product. Include:

• Your full name.
• Your order number.
• The name and quantity of the product being returned.
• The reason for the return.
• Photographs where the product is damaged, defective, incomplete, or
  different from the product ordered.

We will provide the applicable return instructions and return address.
Do not send a return to an unrelated address or to the address of a
payment provider, carrier, or marketplace.

Contacting us for instructions does not remove or shorten your statutory
right to notify us of withdrawal within the required period.

8. Return Deadline and Proof of Shipment

After exercising the statutory right of withdrawal, the product should
be sent back without undue delay and no later than 14 calendar days after
the date on which you informed us of your decision.

Returns made under our additional commercial return period should be
dispatched promptly after approval and within the deadline stated in our
return instructions.

We recommend using a tracked shipping service and retaining the receipt,
tracking number, and proof of postage until the return and refund have
been completed.

9. Return Shipping Costs

For a standard change-of-mind return, the customer is responsible for
the direct cost of returning the product unless we state otherwise or
applicable law requires us to cover that cost.

Original delivery charges are handled according to the type of return.
When a valid statutory withdrawal applies, we will reimburse the cost of
our least expensive standard delivery option. Additional costs resulting
from an upgraded, express, or premium delivery method selected by the
customer are not required to be refunded.

If the product is defective, damaged during delivery, materially
different from its description, or incorrectly supplied, we will provide
appropriate instructions and cover reasonable return costs where required
by law.

10. Product Inspection

Returned products may be inspected after arrival to confirm their
identity, condition, completeness, and eligibility.

A deduction may be made where legally permitted if the product has lost
value because of unnecessary handling, use, damage, missing components,
contamination, or failure to return included accessories.

No deduction will be made merely because the product was opened or
reasonably inspected, unless a lawful return exception applies.

11. Refund Processing

Approved refunds will be issued to the original payment method unless
another method is required by law or expressly agreed with the customer.

We normally process an approved refund within 7 business days after the
returned product has been received and inspected.

For a valid statutory withdrawal, reimbursement will be made within the
period required by applicable law. We may withhold reimbursement until
we have received the returned goods or until you provide evidence that
the goods have been sent back, whichever occurs first.

After we issue the refund, your bank, card issuer, or payment provider
may require additional time to display the amount in your account.
External banking processing times are outside the control of SCI BOWL VAR.

12. Exchanges

Direct exchanges may not always be available. Where an exchange cannot
be processed, you may return the eligible product for a refund and place
a new order for the preferred product.

Product availability cannot be guaranteed while a return is in transit.
Any replacement order may be subject to the price and availability shown
on the website at the time the new order is placed.

13. Damaged, Defective, or Incorrect Products

Inspect your order as soon as reasonably possible after delivery. If a
product arrives damaged, defective, incomplete, or different from what
you ordered, contact us promptly at [email protected].

Include your order number, a description of the issue, and clear
photographs of the product, packaging, shipping label, and visible
damage where relevant.

Depending on the circumstances and your legal rights, an appropriate
solution may include repair, replacement, price reduction, reimbursement,
or another remedy required by law.

Do not discard the product or original packaging before receiving our
instructions, as these may be required to assess a delivery claim.

14. Order Cancellation

You may request cancellation before an order has been dispatched by
contacting [email protected] as soon as possible.

We cannot guarantee that a cancellation request will be completed once
fulfilment or shipment has begun. If the order has already been
dispatched, you may use the applicable withdrawal or return procedure
after delivery.

If we successfully cancel an order before dispatch, any payment collected
for the cancelled products will be refunded to the original payment
method.

15. Refused and Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not automatically
complete a valid withdrawal or return request. Please notify us clearly
if you wish to withdraw from the purchase.

Where a parcel is returned because the address supplied was incorrect,
delivery was repeatedly unsuccessful, or the parcel was not collected,
reasonable costs may be deducted where permitted by law and where the
return is not caused by our error.

16. Statutory Legal Guarantees

Products sold to consumers in France are covered by mandatory legal
protections, including the legal guarantee of conformity and, where
applicable, the guarantee against hidden defects.

These statutory guarantees apply independently of our 30-day commercial
return policy. A request concerning a defective or non-conforming product
will not be treated merely as a change-of-mind return where mandatory
legal remedies apply.

Nothing in this policy limits your right to request the repair,
replacement, price reduction, cancellation, or reimbursement available
under applicable French or European consumer law.

17. Refunds for Promotional Orders

If a returned product formed part of a promotion, bundle, quantity
discount, or conditional offer, the refund may be recalculated to reflect
the conditions of the original promotion.

Free gifts associated with a returned order must also be returned where
reasonably requested. If a gift is not returned, its stated or reasonable
value may be deducted from the refund where permitted by law.

Refunds cannot exceed the amount actually paid for the returned product.

18. Contact Us

For cancellation, withdrawal, return, exchange, damaged-product, or
refund questions, contact us using the details below.

Company: SCI BOWL VAR

Address: 563 Chem. des Plantades, 83130 La Garde, FR

Email: [email protected]

Phone: +33 4 94 75 03 17

Website: kindmear.com

Please include your order number when contacting us. Do not send complete
payment-card details, banking passwords, or card security codes by email.

For information about how personal data connected with returns and
refunds is processed, please read our
Privacy Policy.